Telephoning

Telephoning in a foreign language is one of the most difficult tasks and yet often part of our daily business, whether you work in customer service, at the reception or in sales.

In this 1 – 2 day workshop you will work on the following skills:

– Basics: Greetings, Transitions, Endings

– Asking the right questions

– Simulation of different situations in your job/company

– Analysis of the phone calls (recording) & mistake correction

– Solve problems on the phone

– Politeness and cross-cultural differences

– Avoid conflicts

– Typical phrases for phone calls

– Create standard questions & answers for typical inquiries