In this 1-2 day workshop you will work on the following skills:
- Politeness and cross-cultural differences
- Avoid conflicts
- Typical phrases for phone calls
- Create standard questions & answers for typical inquiries
Telephoning in a foreign language is one of the most difficult tasks
and yet often part of our daily business, whether you work in customer service, at the reception or in sales.
- Basics: Greetings, Transitions, Endings
- Asking the right questions
- Simulation of different situations in your job/company
- Analysis of the phone calls (recording) & mistake correction
- Voice: Speech, Breaks
- Solve problems on the phone



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